Why is it important people can text to get support?
The importance of being able to text in is the anonymity it provides. You don’t have to speak, nobody can hear your voice, they don’t know your age, your gender, your ethnicity - they know nothing when you text in, and it’s up to you to explore what the problem is, not judge them for who they are.
What is it like being a Shout Volunteer?
I think being a volunteer is like seeing someone in trouble and sitting next to them and holding their hand, and just being with them and listening, and not judging, and guiding them to a place where they can feel calmer and more supported. And that has real value to the people who text in. We’re not there to counsel them, and we’re certainly not there to judge them or tell them what to do, we want to be able to support them so that they feel they can make the next step to make themselves feel better.