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Woman volunteering for Shout 85258 text service

Volunteer for Shout

Our volunteers are at the heart of everything we do.

As a Shout Volunteer, you will take text conversations with children, young people and adults who are struggling to cope.

You will be supported by Clinical Supervisors as you work to take someone in distress to a calmer moment, empowering them to take their next steps towards feeling better. You'll also have everything you need to signpost texters to ongoing support services. 

It is a challenging role as you will be having conversations with people in mental health health crisis, many with suicidal thoughts. But it is also incredibly rewarding - you'll learn new skills that you can use in all walks of life and receive ongoing support from dedicated Coaches.

Apply today

Need help? Email [email protected] for support.


By joining the Shout Volunteer team

Did you know that 1 in 5 Shout Volunteers said being a volunteer made them feel less anxious in their lives and more than half (51%) said it had improved their wellbeing?

Find out more about how you can #DoGoodFeelGood by joining the Shout Volunteer team today.

Join the team

The Shout Volunteer experience

In this webinar, Shout's Clinical Director Sarah Kendrick chatted with Shout Volunteers, discussing their experience of taking digital conversations with people who need urgent support with their mental health.

  • Shout Volunteer application process
  • Training programme
  • How trainees and volunteers are supported throughout their journey with Shout
  • The benefits of volunteering with Shout
Watch here
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Find out more about volunteering

Our brochure is packed with everything you need to know, including why Shout Volunteers are so proud of their role and why they'd recommend it to others.

Reasons to become a Shout Volunteer


Being a Shout Volunteer is a massive part of who I am. I’m helping others, making a difference and always learning, too.

Apply today

Meet the community

We welcome people from all walks of life to our diverse and caring volunteer community.

From air traffic controllers to jewellery makers, wind turbine technicians, chefs and hairdressers, we currently have more that 2,500 active volunteers and believe anyone can make a brilliant Shout Volunteer.

Meet some of them here

Why apply to become a Shout Volunteer?

  • Join a warm and supportive community that shares a mission to support people who are struggling to cope

  • Receive 25 hours of free training, gaining communication, active listening, and problem solving skills that are valued by employers and learning institutions

  • Gain a sense of pride, satisfaction and purpose from taking conversations that help children and adults get through difficult times and that save lives

  • Learn and develop a wide range of skills and experience that will help you in both your work and personal life

  • Volunteer from the comfort of home, at flexible times that suit you

  • Work with a dedicated Coach who will support you during your journey

That's not all:

  • 95% of Shout Volunteers say that volunteering for Shout gives them a sense of purpose

  • 85% agree that the experience gives them skills that enrich their day-to-day lives

  • 74% say that becoming a volunteer has had a positive impact on their wellbeing

  • 99% like the flexibility the role offers

Apply today

Hear from our volunteers

Why they enjoy volunteering with Shout.

Being a Shout Volunteer isn’t for everyone. You must:

  • Be over 18

  • Be resilient and mentally robust to help people in distress

  • Commit to 25 hours of online training and then fulfil 200 total hours of volunteering

  • Have empathy and be able to be objective

  • Put your own personal views to one side to help the texter

  • Have a secure web connection, laptop/computer and access to a quiet place

  • Be able to volunteer from the UK or New Zealand

  • Provide two referees and consent to undergo a background check