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How Shout 85258 works

How Shout 85258 works

Our trained volunteers are there for you 24/7 to listen and support you to get to a calmer and safe place. Shout is a free, confidential, anonymous service for anyone in the UK. It won’t appear on your phone bill.

To start a conversation, text the word 'SHOUT' to 85258.

If your life is at imminent risk, call the emergency services on 999.

Teenage boy texting on a mobile phone

What happens when you use the service?

  1. 1. Text

    To start a conversation, text the word ‘Shout’ to 85258. If you’re feeling low, anxious, worried, lonely, overwhelmed, suicidal or not quite yourself, we are here for you.

  2. 2. Connect

    Once you text us you’ll receive four automated messages before you are connected to one of our empathetic Shout Volunteers. This will usually be within 5 minutes, but if we are busy it can take longer.

  3. 3. Chat

    The volunteer will introduce themselves and ask you to share a bit more about what’s bothering you. This might include feeling anxious, having relationship problems, addiction, depression, bullying, self-harm and suicide. You will text back and forth and share what you feel comfortable with.

  4. 4. Plan

    The goal of the conversation is to help you reach a calm and safe place, with a plan of how to support yourself going forwards. As well as listening without judgement, our volunteers may provide you with further resources or tools to help you get more expert support.

  5. 5. Calm

    As the conversation comes to a close we encourage you to reflect on the thoughts, feelings and experiences you've explored, how you want things to be and how you may be able to get there. You'll be safe in the knowledge that if you're in distress again and struggling to cope that we're here 24/7. Conversations tend to last around 45-60 minutes.

Text 'SHOUT' to


We're here for you 24/7


Thank you for helping me tonight. Things have been rough lately but talking to you helped a lot. I feel a lot better and the resources you provided are very helpful. I cannot thank you enough.

How Shout works

Watch this short animation to find out more about what to expect when you text SHOUT to 85258.