About Shout 85258
About Shout
Shout is the UK's first and only free, confidential, 24/7 text messaging service for anyone who is struggling to cope.
As a digital service, Shout became vital during Covid-19, as one of the few mental health services able to operate as normal at this time. We have seen the need for our support remain high through the UK's cost of living crisis.
Shout is powered by the charity Mental Health Innovations, which also powers The Mix, a service providing free, anonymous online advice about the important issues in young people’s lives.
Our impact
- We've taken more than 2.8 million text conversations with 900,000 children, young people and adults who are in distress and need urgent, in-the-moment support
- Recruited and trained over 14,000 Shout Volunteers
- Have around 2,000 conversations every day. As a 24/7 service, texters contact us round the clock
- Most commonly support texters with suicide, depression, anxiety, relationships, loneliness and self-harm
How texters feel about Shout
- 86% say the conversation they had was helpful
- 59% say they texted us because they didn't have anyone else to talk to
- 43% say that texting Shout was the first time they asked anyone for help with their mental health
Safeguarding
Safeguarding is in place at Shout to ensure the safety of the children and young people who text us. The law says that we must make sure that when you text us, we do what we can to protect you.
About Mental Health Innovations
Shout is the first service from Mental Health Innovations, a mental health charity using digital innovation, data-driven analysis and the experience of clinical experts to improve the mental health of the UK.
Work with us
Every member of our dedicated, friendly and compassionate team helps us make a difference to the mental health of children, young people and adults across the UK.
We are committed to equal opportunities for all.
We offer a range of employee benefits including flexible working, a competitive pension, health insurance for permanent UK employees and excellent opportunities for training and career progression.
