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Help us support more texters today


About Shout 85258

About Shout

Shout is the UK's first and only free, confidential, 24/7 text messaging service for anyone who is struggling to cope.

We have taken more than two million conversations with people who are sad, worried, lonely or suicidal and who need urgent, in-the-moment support.

As a digital service, Shout became vital during Covid-19, as one of the few mental health services able to operate as normal at this time. We have seen the need for our support remain high through the UK's cost of living crisis.

Happy woman texter

Our impact

Since the launch of Shout in 2019, we have:

  • Taken more than two million text conversations with 675,000 children, young people and adults in distress
  • Recruited and trained over 2,500 Shout Volunteers
  • Had around 2,000 conversations every day. As a 24/7 service, texters contact us round the clock
  • Most commonly supported texters with the following issues: suicide (35%), depression (31%), anxiety (30%), relationships (25%), loneliness (16%) and self-harm (15%).

How texters feel about Shout

  • 86% say the conversation they had was helpful
  • 59% say they texted us because they didn't have anyone else to talk to
  • 43% say that texting Shout was the first time they asked anyone for help with their mental health


Safeguarding is in place at Shout to ensure the safety of the children and young people who text us. The law says that we must make sure that when you text us, we do what we can to protect you.

Find out more

About Mental Health Innovations

Shout is the first service from Mental Health Innovations, a mental health charity using digital innovation, data-driven analysis and the experience of clinical experts to improve the mental health of the UK.

Find out more
Woman volunteering for Shout 85258 text service

Who we are

Meet our Board of Trustees and Senior Management Team.

Who we are
Edward Wray

Work with us

Every member of our dedicated, friendly and compassionate team helps us make a difference to the mental health of children, young people and adults across the UK.

We are committed to equal opportunities for all.

We offer a range of employee benefits including flexible working, a competitive pension, health insurance for permanent UK employees and excellent opportunities for training and career progression.

See current vacancies