'Just by typing a couple of words, you'll be amazed how the volunteers can help': Simon's story

Simon first texted Shout in 2021, struggling with severe anxiety about returning to work during the pandemic while supporting his partner who was ill and highly vulnerable.

Finding it easier to express his feelings in writing than out loud, Shout gave Simon the space to be heard - and over the past five years, he's returned to the service during some of the hardest moments of his life. Here, Simon shares how texting Shout helped him through crisis, and how giving back has changed his life.

What made you reach out to Shout?

I first texted Shout in July 2021 because explaining how I was feeling in written words was easier than talking about them. Back then, I was struggling with severe anxiety about returning to work during the pandemic, and I had a clinically extremely vulnerable partner who was battling cancer.

I've used the service half a dozen times over the last five years - when both my Mum and then my Dad passed away, and during troughs in my mental health. Every single time has been a positive experience from a position of crisis.

How did you feel after speaking to a Shout Volunteer?

After texting with a Shout Volunteer, I've felt listened to - like someone truly understands my situation. The end of a conversation often leads to a plan of action and next steps, which helps you feel more positive and gives you a sense of direction.

What would you say to someone who needs support but isn't sure how to reach out?

“Please just reach out. Just by typing a couple of words about how you're feeling, you'll be amazed how the trained volunteers can help to delve deeper and support you.”

After your conversation, what happened next?

After experiencing Shout's support first-hand, I wanted to give something back. I didn't feel ready to become a Shout Volunteer, but I applied for and became a member of the Shout User Voice Group (SUVG).

Over the last two years, I've worked with staff from Mental Health Innovations and Imperial College London. Together, we've influenced survey formats, designed social media content and advertising, and contributed lived experiences into reports for the NHS, government and businesses.

Through this work, I've gained a greater understanding of mental health. I feel more confident speaking about my own journey and talking with others about their difficulties. I have a real sense of purpose - and I've got involved in projects I would never have dreamed of doing two years ago.

“The Shout service and the SUVG have been life-changing for me.”