Woman volunteering for Shout 85258 text service

Volunteer for Shout

Shout is a de-escalation service and our trained volunteers are at the heart of everything we do.

As a Shout Volunteer, you will take text conversations with children, young people and adults who are struggling to cope. You will be supported by Clinical Supervisors as you work to take someone in distress to a calmer moment, empowering them to take their next steps towards feeling better. You'll also have everything you need to signpost texters to ongoing support services. 

You'll learn new skills that you can use in all walks of life and receive ongoing support from dedicated Coaches.

Please apply now as we urgently need new volunteers to help large numbers of people in need of support. Thank you for your interest in supporting us and our texters.

If you're having any problems applying, please email [email protected] for support.


Being a Shout Volunteer is a massive part of who I am. I’m helping others, making a difference and always learning too.

Shout volunteer_601

Shout Volunteers have the chance to:

  • Have an impact on people’s lives and make a difference.

  • Receive 25 hours of free training, gaining communication, active listening, and problem solving skills that are valued by employers and learning institutions.

  • Be part of a pioneering team and a supportive community.

  • ‘Meet’ new people - our volunteers are a sociable bunch who offer each other plenty of support on the platform.

  • Volunteer the way you want – from home, in the office or with a group of friends or family.

  • Work with a dedicated Coach who'll support you during your journey.

Meet our volunteers

In the time we’ve been running, we have built up a community of more than 2,500 empathetic volunteers. We welcome people from all walks of life to join our diverse and caring community. From air traffic controllers to jewellery makers, wind turbine technicians to chefs and hairdressers anyone can make a brilliant volunteer for Shout. Meet some of them here.

Find out more

Additional benefits of volunteering for Shout 85258:

  • 95% of Shout Volunteers say that volunteering for Shout gives them a sense of accomplishment

  • 91% of Shout Volunteers agree that the experience gives them skills that enrich their day-to-day lives

  • 80% of Shout Volunteers say that becoming a volunteer has had a positive impact on their wellbeing

  • 90% of Shout Volunteers feel a sense of purpose and that they are making a difference to texters’ lives

Hear from our volunteers

Watch this video about why they enjoy volunteering with Shout 85258:

But, being a Shout Volunteer isn’t for everyone. You need to:

  • Be over 18.

  • Be resilient and mentally robust to help people in distress.

  • Commit to 25 hours of online training and then fulfil 200 total hours of volunteering.

  • Have empathy and be able to be objective.

  • Put your own personal views to one side to help the texter.

  • Have a secure web connection, laptop/computer and access to a quiet place.

  • Be able to volunteer from the UK or New Zealand.

  • Provide 2 referees and consent to undergo a background check.