What happens if you tell us that you are not safe or are being hurt?
Your texts with Shout stay private if you are telling us about everyday problems that do not affect your safety.
When does this change?
If we are worried that you are
- being hurt
- unsafe
- in danger
- or if someone else is at risk of getting hurt
This includes risk to yourself through suicide and self harm.
When we are worried about your safety, we may need to:
- speak to a safeguarding team who can protect you
- contact other people who support children and families
We will always try and talk to you about this before making such calls.