Shout is a text service that anyone in the UK can use free of charge.
Children and adults can text SHOUT to 85258 at any time of the day or night to start a conversation with a trained volunteer.
Safeguarding is about keeping all children and young people safe and making sure they can grow up with the best chances.
The law says that we must make sure that when you text us, we do what we can to protect you.
Shout Volunteers are trained to listen, to help you express what is on your mind and to help you to stay safe.
We work with all children and young people, no matter:
When you text with one of our Shout Volunteers, you will have the chance to:
Your texts with Shout stay private if you are telling us about everyday problems that do not affect your safety.
When does this change?
If we are worried that you are
This includes risk to yourself through suicide and self harm.
When we are worried about your safety, we may need to:
We will always try and talk to you about this before making such calls.
You have the right to be kept safe from harm
It is never your fault if someone is hurting you
We are here to listen and to help