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Text 'FRONTLINE' to 85258

Free, confidential, 24/7 support for health and care workers.

As frontline health, care and emergency workers, you have put yourself at physical risk forming our frontline against Covid-19. You have also been putting your mental health under pressure. Shout is here to support you.

We offer silent, anonymous text message support, designed to help you take steps towards feeling better. Anyone working for the NHS can text the word 'FRONTLINE' to 85258, to be connected to trained volunteer at any time of day or night.


Admitting that I'm struggling is really hard but you reassured me that it was okay to feel how I was. Thank you so much for your help on a particularly tough day.

How texting us works

Shout is a free, confidential service available to all health and social care workers in the UK. Texting is anonymous and won’t appear on your phone bill.

To start a conversation, simply text the word ‘FRONTLINE’ to 85258. You will be connected with a volunteer who is trained in talking about issues big and small, including stress, anxiety, depression, panic attacks and suicidal thoughts.

If your life is at imminent risk, call the emergency services on 999.

Text FRONTLINE to 85258

Hear from a healthcare worker

The frontline never stops. Day and night, you are going out to work as staff and volunteers to help keep us all safe. Here, someone working on our frontline shares their story, the challenges they were facing and their experience of texting 'FRONTLINE' to 85258.

Read their story
Our Frontline Paramedic

A single service to support millions of key workers

Our Frontline is a partnership between Shout, Samaritans, Mind, Hospice UK and The Royal Foundation of the Duke and Duchess of Cambridge.

We have come together to provide, for the first time, a single support service to support the millions of key workers who are putting their mental health under pressure as they form our frontline against the coronavirus.

Together, we are providing a confidential 24-hour service so that we can be there for key workers by call or text, whenever and wherever they need us for support. By combining services, we are able to offer practical, non-judgemental support with problems ranging from feeling overwhelmed or stressed through to coping with the bereavement of a colleague or family member.

Find out more
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Text us at any time of day or night to start a free, confidential conversation.