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Woman volunteering for Shout 85258 text service

Volunteer for Shout from New Zealand

New Zealanders, we need your help!

Shout Volunteers are essential to our service and are at the heart of everything we do. They support people in the UK who are struggling to cope, helping them reach a calmer place.

You'll receive 25 hours of free in-depth mental health communication training and ongoing support from our dedicated Volunteer Support team so you can help others while developing invaluable skills for life.

Our New Zealand volunteers come online during the NZ daytime to help us support UK texters throughout the night and into the early hours of the morning, when other support services are not available to them.

Want to find out more? Check out our new brochure packed with the reasons why our Shout Volunteers are proud of their role and would recommend it to others.

Thank you for your interest in supporting us and our texters.


Having lived in the UK for a number of years and still having family and friends there, it's a place very close to my heart. Being able to support people in need at any time of the day has given me a huge sense of purpose. The staff and volunteer community has been hugely welcoming and supportive, I feel proud to represent Shout.

Kirsty, New Zealand Shout Volunteer

Meet our volunteers

We have a community of more than 2,100 active, empathetic volunteers across the UK and New Zealand.

We welcome people from all walks of life to join our diverse and caring community. From air traffic controllers to jewellery makers, wind turbine technicians to chefs and students - anyone can make a brilliant volunteer for Shout.

Meet some of our New Zealand volunteers here.

Find out more

Reasons to become a New Zealand Shout Volunteer

  • Give 24/7 help to those in the UK who are struggling to cope at a time when most other means of support are not available

  • Receive 25 hours of free training, gaining communication, active listening, and problem solving skills that are valued by employers and learning institutions

  • Join a warm and supportive community that shares a mission to support people who are struggling to cope

  • Connect with both UK volunteers and other New Zealand volunteers

  • Volunteer from the comfort of your own home, at flexible times that suit you

  • Work with a dedicated Volunteer Support team member who'll support you during your journey


What I love the most is the warm and caring community at Shout with other volunteers and Supervisors, and there's this sense of continuous growth and personal development.

Agustiah, New Zealand Shout Volunteer
New Zealand volunteer.jpg

Additional benefits of volunteering for Shout

  • 95% of Shout Volunteers say that volunteering for Shout gives them a sense of purpose

  • 85% of Shout Volunteers agree that the experience gives them skills that enrich their day-to-day lives

  • 74% of Shout Volunteers say that becoming a volunteer has had a positive impact on their wellbeing

  • 99% of Shout Volunteers like the flexibility the role offers

To be eligible to volunteer, you need to:

  • Be over 18

  • Commit to 25 hours of online training

  • Have compassion and empathy as well as be able to be objective

  • Put your own personal views to one side

  • Have a secure web connection and access to a computer/laptop

  • Provide two referees and consent to undergo a police vetting check