Make a Connection
Shout is a free, confidential, anonymous text support service. You can text us from wherever you are in the UK.
If you are struggling to cope and need to talk, text the word 'Journey' to 85258. Trained Shout Volunteers are here for you, day or night.
If your life is at imminent risk, please call 999 for immediate help.
68% of Brits agree that mental health campaigns in public places such as train stations are helpful for those who are struggling*.
In order to reach more people who need urgent support with their mental health, we’ve teamed up with Network Rail for a second time, with our Make a Connection campaign returning to 18 locations across the UK this World Mental Health Day.
If you're struggling with your mental health, make a connection with someone who can help. Text the keyword ‘Journey’ to 85258 to access free and confidential mental health support, 24/7.
Testimonials
“When I was a teenager, struggling with an eating disorder, exam stress and feeling completely overwhelmed, Shout was the one of the places I could turn and be honest about how I was feeling. I didn’t have to explain everything or worry about being judged; knowing someone was there listening to what I needed to say really made all the difference and helped me cope.”
Jodie Previous Shout user and now Shout Volunteer
Emily's story
Shout Volunteer Emily, 27, knows the importance of making meaningful connections. After being diagnosed with bipolar disorder and feeling isolated at university, she contacted Shout for help.
“Mental health [issues] can really affect anyone, from students to people on their commute. My advice to anyone struggling is that it’s never too soon to reach out for help, to make a connection and to get support. No matter how hard things are now, I promise things can change, can get better and will improve.”
*One Poll on behalf of Network Rail, September 2025. 2,000 UK adults surveyed, nationally representative on the basis of age, gender and region.