Our impact in 2022: Shout Volunteers were there to provide 260,000 people with free mental health support

In 2022 Shout Volunteers took a phenomenal 670,000 conversations with 260,000 people across the UK who were in need of in-the-moment mental health support.

The latest Impact Report released today by our parent charity Mental Health Innovations, reveals how we’ve scaled our text service to make free mental health support accessible for more people than ever before

4,800 volunteers took 55,000 hours of conversations, listening without judgement to children, young people and adults in mental health crisis. We intervened 9,500 times where texters were at risk of imminent suicide.

We’ve supported people from all over the UK and of all ages. As a silent, anonymous, text-based service, Shout continues to be most popular with those aged 24 and under (66% of texters), with 30% of our texters aged 14-17. The Shout website has provided further support to people on our help and resources pages, with 490,000 unique page views.

We’re grateful to Shout texters turned volunteers who have opened up the conversation on mental health further by sharing their own stories, such as Emily and Ben.

The breadth of support we’ve had this year from an incredible community including our volunteers, funders, donors, and figureheads such as The Prince and Princess of Wales, Harry Kane, Ed Sheeran, Will Young and Eddie Izzard has helped us provide more free, round-the-clock support than ever. Thanks to them we’ve been able to scale our life-saving service to take more conversations with people who need us.

To find out more about our impact watch this video: