If you’ve texted Shout 85258 and been helped by one of our trained volunteers, we’d love to hear from you and help others who may be in need of support.
The power of a text conversation
One thing many people who use our service tell us, is that it’s the first time they’ve reached out for help. The nature of text means it is easy, accessible and confidential to talk to us. You can send a text from wherever you are in the UK and whatever you’re doing, without the fear of being overheard.
“Thank you for being there and listening. I've never used a service like this before and you made it comfortable.”
We want more people to know that our free service is there to help them too. No matter what someone is going through, if they are struggling to cope we want them to know they are not alone.
Seeing stories from people who have faced similar struggles and received support can be hugely empowering and encourage someone to reach out for help about their own situation too.
How will your story be shared?
There are a few different channels we might use to share your story. These include:
- Website and social media: This would show people who are interested in our service and our community online how we can help them
- Media (TV/radio/press): Sometimes media outlets may wish to share stories of the people we have helped, which can raise awareness to lots of people
- Fundraising materials: By showing how we’ve helped you, we can showcase the valuable work we do and demonstrate the need for funding for our service
- Communications materials: We sometimes produce reports that show the impact of our service. Being able to share real stories of people we have helped is an important part of showing the need for Shout
Protecting and supporting you with this process
You are not alone at any stage of this journey. We will never share your story without your permission, and if we want to share it in the future using a different channel, we will ask you again before doing so. We will provide input to help you write your story or prepare for an interview.
You can choose:
- To remain anonymous and we will not share any details that will identify who you are
- To tell us which channels you’re happy for us to use to publicise your story
To take part, you must:
- Be over 18
- Be aware that sharing your story publicly will result in awareness of your story and to be comfortable with that. Don’t forget, you will remain anonymous but can tell us if you’d prefer not to be
- Be feeling resilient and ok to talk about your mental health story. We think this usually means that at least six months has gone by since you last used the service
Due to the number of submissions we receive, it is not possible for us to respond to everyone who volunteers to share their story individually. While we are grateful to you for sharing your story with us, we will let you know if we are going to take your story forwards.
We will edit your submission to ensure it is as clear as possible for others to read and ensure web usability. We will send this to you to approve and make any changes so that you're happy with it.
If you choose to share your story anonymously, we will also change at least your name and location so that you aren’t identifiable.
We cannot publish anything that is triggering, so avoid talking about suicide and self-harm descriptions and methods, and instead talk about your feelings.
We cannot publish anything that is promoting a commercial service or highlighting political views and opinions, and any resources submitted will be run past our clinical team for confirmation.
Submitting your story
Please send an email to [email protected] You will then receive an automated response asking you to complete an online form which will provide us with further details about your experiences.
Thank you 💙
Please only email [email protected] if you wish to share your experience of using Shout with us. We are not able to respond to emails about other matters from this account. For all other enquiries, please visit our Contact us page.