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Shout Volunteers report: Providing support for anyone struggling to cope, 24/7

Our 2021 volunteer report 'Shout Volunteers: Providing support to those struggling to cope, 24/7' provides insights into the Shout Volunteer community, detailing the benefits of volunteering on people's own wellbeing, as well as outlining the role our volunteers do.

The report findings are based on responses from our Volunteer Survey 2021 as well as our first ever Diversity and Equality Monitoring form.

Key findings in the report include:

  • Volunteering for Shout not only benefits our texters but also the volunteers too: 91% say they have been able to use their skills outside the service to help themselves, their families, friends and co-workers in their day-to-day lives.
  • Whilst the Covid-19 pandemic has disrupted life as we know it in the UK, volunteering for Shout has been an opportunity to retain a sense of purpose for many, with 95% saying that volunteering for Shout gives them a sense of accomplishment and 74% agreeing that it gives them a greater sense of wellbeing.
  • Many people wanted to give back and help others during the pandemic, and 50% of our volunteers joined Shout during this period.
  • 84% agree that volunteering with Shout helps them to be better listeners and has increased their sense of empathy.
  • Our Shout Volunteer community is largely representative of the UK population in terms of ethnicity, but we are embarking on a number of partnership initiatives.to recruit even more volunteers from diverse communities and in order to do so.
  • The Shout service has a high percentage of LGBTQ+ volunteers, with one in five identifying as LGBTQ+.
Read the report
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