We use necessary cookies that allow our site to work. We also set optional cookies that help us improve our website. For more information about the types of cookies we use, visit our Cookies policy.

Cookie settings
Shout texter
25 June 2024

Sophie’s story: texting Shout was one of the easiest forms of support I’ve ever accessed

Sophie text Shout when she was struggling with anxiety, depression and suicidal ideation. Having a text conversation with a Shout Volunteer allowed her to be more open about how she was feeling and the resources she was given helped when she next struggled with intrusive thoughts.

What did you find helpful about using Shout?

Texting Shout was one of the easiest forms of support I’ve ever accessed. Sometimes you don’t have the strength to speak to someone in person or over the phone. Sometimes you can’t bring yourself to say some of your thoughts out loud because you’re struggling to understand why you’re having those thoughts, let alone being able to explain them to someone else.


Writing your worries out in a text to Shout and having a two-way written conversation helps you take that first step in sharing what you’re going through with someone, so you can get the support you need.

How did you feel after you spoke to a volunteer?

Shout texter Sophie

I wasn’t talking to my family or friends about what I was going through because I knew they’d worry about me and I didn't want to be a burden. I also couldn't bring myself to tell them what was really going on inside my head because I didn't want them to panic or look at me any differently. But I really needed to speak to someone. The thoughts I was having were scaring me and I was wholeheartedly convinced that they'd eventually overpower me completely. Plus, not sharing my thoughts with anyone, and trying my hardest to suppress them, was making me feel so much worse.

I knew sharing what I was going through would help release some of the pressure I was putting on myself. The Shout Volunteer I spoke to gave me that. Just being able to share what I was experiencing provided me with the relief and reassurance I was desperately looking for.

What next steps did you take after having a conversation with a Shout Volunteer?

I wrote down a few notes and reminders and had them to hand for the next time I felt overwhelmed by intrusive thoughts.

What would you say to someone who needs support but is afraid or isn't sure how to reach out?

I know your thoughts can be all-consuming when you’re struggling with your mental health, and I know how debilitating and isolating it can feel. It can be exhausting to search for a way to help alleviate some of the heaviness you feel. But you don’t have to struggle on your own. The Shout Volunteer at the end of the phone isn’t going to judge you for what you’re going to say. Their sole aim, when answering that message, is to help you.


I’ll never forget how Shout helped me during a very difficult time.

If you're struggling and need to talk, text 'Shout' to 85258 for free, confidential support, 24/7.