Mental health issues do not discriminate by time of day or day of the week. Because we are a 24/7 service, Shout Volunteers take conversations around the clock, when most other helplines and services are closed.
Many people who texted Shout were reaching out for support for the first time (around 45% of our texters each day were new to the service) and 55% of texters didn’t feel they had anyone else they could talk to. This rose to around two thirds of people at night, when other support services are unavailable and a person’s social support networks such as friends or family members were likely to be asleep. Of those who texted us, 87% told us they found the service helpful and 74% said they felt more calm.
To respond to 24/7 demand, we now have teams on both sides of the world. We have recruited a growing bank of Clinical Supervisors, practitioners and volunteers in New Zealand, who, being typically 13 hours ahead, are able to help us provide round the clock support, in what is the middle of the night for our UK volunteers.